Frequently asked questions

Returns and refunds

Yes, only if a tailor states the order is unalterable and we agree the same. Noel Wiks will offer a full refund or remake your order at no extra cost. We are all about ensuring you are 100% happy with your purchase and will work with you to resolve this matter. For more information, please see our “Perfect fit” policy.
Not to worry, thanks to our “Perfect fit” policy. If you feel unsatisfied with the fit of your purchase, we will pay your local tailor up to $75 combined on alterations per suit jacket and pants (up to $45 per jacket, up to $30 per pants). And up to $25 per shirt. If your local tailor states the order is unalterable and we agree the same, we are more than happy to remake your purchase at no extra cost or offer you a full refund. You’re wearing our brand. If you don’t look good, we don’t look good. We can’t have that.
If your purchase is damaged or faulty, it is only fair that you return the item and we’ll remake your purchase at no additional cost. This must be done within 7 days of receiving your order. Simply fill out a return application form.
7 days from the date of delivery.

Measuring up

Simply ensure you’re holding the measuring tape correctly, and listen/read all instructions carefully. It’s easier than you think.
We have a few different user friendly options. We do not recommend measuring yourself.

  • Melbourne - Book a fitting at the comfort of your own home or office.
  • Interstate – Organise a suit party with at least 5 of your friends and we will come see you personally. Each friend must purchase at least 1 suit each.
  • Follow our simple step by step measuring videos. Please ensure a friend helps you.
  • Visit your local tailor and take our measuring form with you.
With our special measuring formula, we cater for all shapes and sizes. We only make one size, and that is your size. If for some reason you’re not happy with your fit, please see our “Perfect fit” policy.
Yes. At Noel Wiks, age is just a number.
Yes. Everyone of our customers have their own unique file which we keep up to 5 years. So when you come back in the future for another Noel Wiks suit, all you have to do is design it.
Not unless it’s a Noel Wiks suit. We need your body measurements to ensure the perfect fit.
No. Please ensure to double check measurements before sending them to us as we want to do our best to ensure you receive your purchase as quickly as possible. Please contact us ASAP if you need further assistance with altering your measurements.

Alterations

Not to worry, thanks to our “Perfect fit” policy. If you feel unsatisfied with the fit of your purchase, we will pay your local tailor up to $75 combined on alterations per suit jacket and pants (up to $45 per jacket, up to $30 per pants). If your local tailor states the order is unalterable and we agree the same, we are more than happy to remake your purchase at no extra cost or offer you a full refund. You’re wearing our brand. If you don’t look good, we don’t look good. We can’t have that.
7 days from the date your purchase arrives.
Download our claims form and take it to your local tailor to fill out. Then Email us a copy of the claims form plus receipt from your tailor.
Yes. Up to $25 per shirt. If your local tailor states the order is unalterable and we agree the same, we are more than happy to remake your purchase at no extra cost or offer you a full refund. You’re wearing our brand. If you don’t look good, we don’t look good. We can’t have that.
It is completely up to you. Any local tailor will have experience altering men’s formalwear.
Simply send us the claims form with the adjustments and we will update your profile for you for your next purchase.
Up to $75 per suit (up to $45 per jacket, up to $30 per pants). Up to $25 per shirt.
We’re starting again from scratch. So please bare with us up to 28 days.
Yes

Tell a friend rewards

It’s the Noel Wiks way of saying thank you for believing in us, and this is how we would like to give back to you. Please note these rewards only apply to suits, jackets, vests and pants.
$100 between 2 - Want to make some easy free spending money? Can you think of a friend that’s looking for a new suit or who could do with a new suit? Enter their email address. If they make a purchase, you get a $50 voucher towards your next purchase and so do they.
Yes. 9 vouchers x $50 = $450
You may contribute this towards any suit and pay the balance where applicable.
Example 1 - $449.99 suit for free
Example 2 - $699.99 suit for $250
Click on “My account” to view your benefits and history with Noel Wiks.
Click on “My account” to view your benefits and history with Noel Wiks.
Yes, they will become void if not used within 12 months dated.
No and vouchers cannot be mixed and matched with other offers.
No.
So you got 3 of your friends wearing Noel Wiks or you just hate paying full rate? For every 3 new friends that purchase at least 1 new suit, we’ll offer you any suit at half price.
No, this offer is valid for any suit that is purchased.
Yes. You must have purchased at least 1 suit from Noel Wiks to be eligible
No.
Due to seasonal stock, it’s valid for 12 months from the date your first friends suit was purchased.
For example - Friend 1 purchased a suit 07/07/2014. If 2 new friends purchase a suit each by 06/07/2015 11:59PM AEST, then you get 50% off any suit.
Unfortunately no
Sure.
If you do that, we’ll reward you with a free suit for every 5 new friends that are also Noel Wiks wearers.
Want any Noel Wiks suit for nothing? For every 5 new friends that purchase at least 1 suit, we’ll offer you any suit for free. We won’t even charge you for postage.
No, suits only.
No
No
No

Payment

All payments are processed by eWay – a highly reputable SSL encrypted credit card processor. Rest assured that no card information is saved by NoelWiks and remains the private property of the card holder at all times before, during, and after the product purchase.
Yes. Here at Noel Wiks we take the necessary steps to ensure all your credit card and personal information is in safe hands. We do NOT keep credit card details on file and we process all sales via a fully secured and reputable third party payment processor.
Most definitely not. The prices you see are exactly what you pay, nothing else.
All payments are to be made at the time of purchase.
We accept Visa, Mastercard, PayPal, Cash and Noel Wiks gift cards. Bitcoin is something we are working on. If you have a good or a service you offer, we are more than happy to negotiate a deal ONLY if we find your good or service beneficial to us. Please do not take offence if it does not.
The Noel Wiks website features a SSL secure connection during the transaction, keeping your information safe and private.
On your statement, it will appear as “Noel Wiks”
Australian dollars only.

Shipping and delivery

We ask you to allow up to 4 weeks to ensure your custom order is exactly what you want. For our Melbourne customers, we will deliver them to you personally. If you need your order within a specific time frame, contact us and we will see what we can do.
Yes. Please contact us to calculate postage costs.
Free on orders over $150 and a flat rate of $30 Australia wide for anything under $150. International orders, email us info@noelwiks.com.au
As soon as we’ve finished tailoring your new threads, we will let you know right away, and courier them to you immediately. We’ll email you a shipping notification and tracking number. You can also keep an eye on your order as it makes its way to your place through My Account.
By courier. If by chance you miss the delivery, the courier will leave a note with instructions to arrange re-delivery. Please deal with the courier company directly.
We ship worldwide, except to the following countries:
  • Austria
  • Belgium
  • Brazil
  • Chile
  • Greece
  • Ireland
  • Lithuania
  • Mexico
  • North Korea
  • Philippines
  • Portugal
  • Puerto Rico
  • Russia
  • South Korea
No.
By contacting us at info@noelwiks.com.au. If it’s already in transit, we might be able to contact the post office depending on when you notify us.

Gift cards

Yes. Gift cards can be emailed or posted. We have a range to select from.
- Valid via www.noelwiks.com.au only
- Australian Dollars only (AUD)
- No expiry date
- Not transferable/redeemable for cash
- Lost or stolen? Sorry, they will not be replaced or refunded
Redeeming your Noel Wiks Gift Card is easy:
  1. 1. ‘Login’ to or ‘Create’ your George & King account.
  2. 2. Add the items you would like to order to your cart.
  3. 3. Enter & apply your Gift Card code on the ‘My Cart’ page.
  4. 4. Proceed to ‘Checkout’ to submit your order.
Yes.
Please contact us at info@noelwiks.com.au and we will have the problem resolved as quickly as possible.
You can check the balance of any Gift Card by logging into your George & King account and navigating to the ‘My Account’ area of the site

Care and dry cleaning

  1. 1. We recommend dry cleaning your suits only when you have to. When they’re dirty. Why? Due to the chemicals used by most dry cleaners, they can do some damage to the fabric. Especially with the more expensive fabrics like the pure wool as they are more delicate. We ask you to ask your dry cleaners what chemicals they use. It might be silly, but we want to ensure your suits are being cleaned the right way. We prefer those who use organic chemicals.
  2. 2. After each wear, we ask you to immediately hang your suit rather than throw it onto your bed or couch. Let your pants hang long ways, upside down. This way the weight will eliminate any wrinkles naturally and at the same time reduce the need for ironing/pressing.
  3. 3. Our shirts are all silk/cotton. To ensure your shirts last a very long time, please do not bleach your shirts. When ironing/pressing shirts, please ensure to remove “collar stays”. If not, may leave scorch marks. If you’re one of those men that works hard and has underarm stain problems, or eats too fast and gets food stains on your garments occasionally, apply a stain remover as soon as you can to make it easier when it comes to washing.

Customer service

If your question is not answered via our FAQ’s, email us at info@noelwiks.com.au. Customer service is what we’re all about. We will respond to your enquiry within 12 hours. If your matter is urgent and it can’t wait, please call us on 1300 850 407 between 9am-7pm Monday - Saturday.
If your matter is urgent and it can’t wait, please call us on 1300 850 407 between 9am-7pm Monday - Saturday.
It sure is.